Privacy Policy
Policy context
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Policy
Hospital policies are written around patient care and safety.
Trust
Terms and privacy pages sit behind a real care setting.
Safeguards
Clear policies protect patients, staff, and public data.
Access
The public-facing hospital stays grounded in service and access.
Institution
The hospital's legal pages describe the institution behind the service.
Meru Teaching and Referral Hospital ("MeTRH", "we", "our", or "us") respects your privacy. This page explains how we handle information collected through our website, online forms, and related public services.
Information we collect
Depending on how you use the site, we may collect:
- contact details you submit, such as your name, email address, phone number, subject, and message;
- information you include in requests, feedback, job applications, or other forms;
- technical data from your browser and device, such as IP address, browser type, pages visited, and approximate location derived from network data;
- cookie and usage data that helps us keep the website secure and understand what content is being used.
How we use information
We use information to respond to enquiries, provide hospital services, improve the website, protect the security of our systems, and meet legal and administrative obligations.
Sharing and disclosure
We may share information with staff who need it to handle your request, trusted service providers who help us run the website, and public authorities where the law requires it. We do not sell personal information.
Health and sensitive information
Do not send urgent clinical details through general website forms unless a form explicitly asks for them. For emergencies, use the emergency line or seek immediate in-person care.
Retention and security
We keep information only for as long as it is needed for the purpose it was collected, or as required by law, record-keeping rules, or patient care needs. We use reasonable administrative and technical safeguards to protect it.
Your rights
Subject to applicable law, you may request access to your information, ask for corrections, object to certain processing, or raise a concern about how your data is handled. You may start with the hospital and, where appropriate, contact the Office of the Data Protection Commissioner.
Changes to this policy
We may update this policy from time to time. The latest version will appear on this page.
Contact
If you have a privacy question, use the contact page or reach the hospital through the official communication channels listed on the site.